Providing our customers with a safe and secure shopping experience is critical for us. Your credit card transactions are encrypted and our servers are secure to protect you and your information. We will never sell or provide your information to an outside party. Please refer to our Privacy Policy for additional information.

We do not do refunds or exchanges. We will gladly issue you store credit in the form of an e-gift card to the email address on file, if you have received a damaged item. Store Credit can be used immediately and never expires.

Email your full name, email, order number, photo, and video of the damaged item to hellopolishedposh@gmail.com
Email Subject: Your Name + Damaged Item
Allow 48-72 hours to receive a response, if your request is approved we will ship out a new item to replace your damaged piece.

FREE SHIPPING OVER $77 (🇨🇦. 🇺🇸. U.S + Canada Only) $0 2-5 DAYS*
ORDERS UNDER $77 (🇨🇦. 🇺🇸 U.S + Canada Only) 🚚 Standard $10 2-5 DAYS* ✈️ Express Shipping $30 1-2 DAYS* (Friday Overnight Received By Monday)

Original shipping charges are non-refundable. Online Store Credit can only be used online at www.polishposh.com. Any purchase amounts that exceed the value of the online store credit will require an additional method of payment for the remaining balance due. Online Store credit never expires. Online Store credit is provided in U.S. Dollars. For more information about Online Store Credit, please contact hellopolishedposh@gmail.com.